Services

The core services provided by Omniana fall within the realms of:

• IM/IT Consulting
• High level advice on eHealth initiatives
• Strategic Planning services and advice
• System upgrade services
• eReferral consulting
• Business Resumption Planning / Disaster Recovery
• Virtualisation and 'Cloud-based' services
• Internet connectivity (i.e. ADSL, VPN, Secure remote access, Firewall issues)
• Capacity planning
• Data related services
• Data interrogation/conversion services (ie. Ad-hoc GP database queries/reporting)
• Data integrity checking
• HL7 and secure messaging issues
• Backup and file recovery
• Data and System Security
• Hardware
• Troubleshoot general hardware faults
• Troubleshoot and optimise computer networking
• Printer, fax and scanner troubleshooting
• General Practice hardware troubleshooting (ie. ECG, Spirometer...)
• Provide advice on hardware related issues and purchases
• Hardware provision and advice as required
• Oversee hardware disposal
• Software
• GP clinical software and billing software configuration and support
• Full range of computer server and workstation support
• Data upload/download assistance (ie. To support GPs with Aged Care residents as patients)
• Clinical data conversion (ie. GPs moving between clinics)
• Pathology / Radiology download software support (ie. Argus support)
• Support for Office applications (ie. MS Office, OpenOffice. MYOB, Quickbooks)
• Anti-virus / anti-malware support
• Training and other GP specific services
• HelpDesk service
• Remote support services
• IT related policy and procedure advice
• GP software training and support (wide range of clinical and billing software supported)
• Clinical template development
• Recall/reminder system training and advice
• ePIP support services
• PKI support services
• Aged Care support services
• Microsoft Office / Windows training
• OmniCare preventative maintenance